Everything you need to know about booking, delivery, pickup, and rental policies.
Click "Book Now" anywhere on the site to fill out our short booking form — pick your package, rental term, and move date, then pay online to reserve your totes.
Every package includes the totes, free delivery, free pickup, and one dolly. The only extra costs are optional add-ons (like an extra dolly) or extending your rental beyond the base term.
As a rough guide: Studio (20 totes), 1 Bedroom (30 totes), 2 Bedroom (40 totes), 3 Bedroom (55 totes), 4 Bedroom (70 totes), and 5 Bedroom (90 totes). If you're unsure, it's usually better to round up.
Yes — just email us at least 48 hours before your delivery date and we'll adjust your order and payment.
All major credit and debit cards, processed securely through Stripe.
We serve the northeast and northwest suburbs of Chicago, Illinois, through southeast Wisconsin up to Milwaukee. We don't currently serve downtown Chicago.
Yes — apartments and condos are delivered to the first floor only. We don't carry totes up stairs or into units.
No — totes are dropped at the nearest accessible outside point, like a driveway, garage, or front door.
Yes — order before noon and we can often get totes to your door as soon as the next day.
Delivery is between 7am and 7pm depending on the driver's schedule and route that day. Delivery times are not negotiable, so please schedule your delivery date at least one day before your actual moving day to make sure totes arrive on time.
Once you're unpacked, stack the empty totes somewhere accessible and we'll pick them up by your Return Due Date. No need to be home.
Yes — email us before your Return Due Date to add additional weeks at your package's per-week rate.
Yes — every tote is cleaned and inspected before it reaches you.
Yes — an additional dolly rental is available for $29.
A missing or damaged tote is $20 per tote, and a tote returned dirty, stained, or containing liquids carries a $10 per tote cleaning fee. You'll agree to these terms when you book.
Cancel more than 72 hours before your delivery date for a full refund. Cancel within 72 hours of delivery and you'll receive a 50% refund of the package price.
Yes — all payments are processed through Stripe, a secure, industry-standard payment processor. Nice Totes never stores your card information directly.
"I emailed with a couple questions about the cancellation policy before booking and got a clear answer fast. No pressure, no runaround — just a straight answer, which made booking an easy decision."
Lake County, IL
"Delivery showed up right in the window they gave us and the driver even texted ahead of time. Everything about the process matched exactly what was explained on the website."
Kenosha County, WI
"Had to push our pickup date back by a day and it was no hassle at all — just a quick email and it was handled. Made a stressful move week a lot less stressful."
Waukesha, WI